[S] Shipping policy
Shipping scope: Netherlands.
This is the intended launch standard: dispatch early in the week and pack plants for transit conditions, not a retail shelf. Final carrier and operating details still require operator confirmation.
Preview policy — checkout and shipping are disabled; an operator must confirm this before launch.
[T] Timeline
Planned dispatch.
The intended policy is to dispatch early in the week, reducing the chance that live plants spend a weekend in a carrier depot. The operator must confirm the actual dispatch days.
The launch target for Netherlands orders is 1–2 business days from dispatch. This remains a service target, not a current delivery guarantee.
[P] Packaging
Packaging standard.
The planned standard is to limit movement during transit, secure soil against spillage, support fragile stems, and use appropriately sized boxes without compressing the plant.
The operator must confirm insulation, temperature thresholds, route checks, and pause rules before shipping opens.
[C] Cost & tracking
Tracking and cost.
Shipping cost will be confirmed from the delivery address, order size, and chosen carrier.
Tracking is an intended launch requirement, but no carrier or tracking workflow is currently confirmed.
[G] Guarantee
Arrival support is a launch requirement.
The prospective operator must approve and be able to honour the replacement or refund standard before checkout opens.
Read the arrival policy